FAQs
Frequently Asked Questions
When you run out, your Satya travel tin, jar, or stick can be refilled at home with our 100% recyclable Satya Refill Pouch!
Follow 3 simple steps:
1. Empty the pouch contents into a heat-proof container.
2. Melt down in the oven, microwave or put the pouch directly into hot water. The melting is the magic!
3. Pour into your Satya container. If you're refilling the Satya Stick, twist all the way down and pour in from the top.
4. Let cool.
Satya is available in stores across Canada! Visit our Find a Store Near You page to explore our interactive map and locate a retailer near you.
Prefer to shop online? We’ve got you covered! Satya products are available on well.ca, amazon.ca, and right here on satya.ca
Satya's Recyclable Refill Pouches are our most eco-friendly option. Not only do they feature minimal packaging and are fully recyclable, but their lightweight design also reduces shipping emissions, helping to minimize CO2 output.
To encourage sustainability, we offer a flat $10 shipping rate for refill pouches. You can reuse your Satya glass jar and stick containers—or repurpose your favorite containers at home—to make the most of this option. For detailed instructions on refilling, check out the first question on our FAQ page.
Want even more convenience? Sign up for our 1-Year Subscription, and receive one refill pouch delivered every month for a year.
Satya does not contain ANY preservatives so that means it does have a shelf life!
Once opened, it will last 1 year if stored at room temperature. If you'd like your Satya to last forever, simply keep it in the fridge! For moderate use on hands and smaller patches of skin, a single jar will last six months to 1 year.
Most of our customers report results within 48 hours of use. Of course, it all depends on your own unique chemistry, so we suggest giving it a try for at least 7 days. If you experience any kind of irritation or allergy from Satya, please stop using it immediately and contact us for a refund.
We recommend consistently applying Satya twice a day to irritated areas to see results. However, because Satya is formulated with only simple, organic ingredients (and absolutely no steroids, parabens, alcohols, fillers, or harsh chemicals), you can feel confident re-applying Satya as many times as needed.
Satya provides soothing relief from all kinds of skin conditions including eczema, dry skin, itching, rash, insect bites, wound healing, chapping, cracking, and roughness.
Satya is approved by Health Canada as a natural topical anti-inflammatory for eczema, which means that it is reviewed to the highest standards.
We recommend applying Satya for babies and young children aged 6-months and older to avoid any potential allergy sensitivities. Before using Satya on little ones, we recommend doing a spot test on an unaffected area of skin, looking at family history of allergy in relation to our organic ingredients, and/or speaking to your doctor.
Our formula is created with only simple, all-natural ingredients and absolutely no steroids, fragrance, fillers, parabens, or harsh chemicals. As long as you recognize no allergic reactions from an initial spot test, you can feel confident using Satya on babies aged 6-months and older!
(Just an FYI, Patrice's baby Esme ate half a jar when she had her back turned and she was fine!)
At Satya, we stand behind our products, so we offer a 100% money-back guarantee. Try any of our products risk-free—if it’s not the right fit for your skin, we’ll gladly provide a full refund.
Visit the Find a Store Near You section on our website to explore a list of nearby retailers. Many locations carry the 8mL Satya Travel Tin for approximately $12. When applied at least twice daily to the affected area, the travel tin typically lasts about two weeks—an ideal timeframe to experience the benefits of Satya.
Please note that Shoppers Drug Mart does not carry the Travel Tins at this time, but they will always have the Eczema Stick in stock, located in their “First Aid” section. For all other stores, we recommend calling ahead to confirm product availability at your chosen location.
It’s just as important to know what’s NOT in Satya as it is to know what is. We never use extracts that may contain harmful substances like propylene glycol (commonly found in antifreeze) or benzene (a known carcinogen). Satya contains no fillers, additives, fragrances, or preservatives.
Unlike many other "natural" skincare products, Satya is completely free from parabens and petroleum-based ingredients. What you’ll find in Satya is just five simple, organic ingredients:
- Organic Almond Oil
- Organic Calendula Flowers
- Organic Colloidal Oatmeal
- Organic Jojoba Oil
- Organic Beeswax
Experience skincare that’s as pure and effective as it gets!
Satya’s natural, anti-inflammatory formula has been shown to help with a wide variety of skin irritations. Our customers use and love Satya for:
- Psoriasis
- Dermatitis
- Rosacea
- Acne
- Chapped lips
- Chafing
- Burns
- Rashes
- Bug bites
- Cuticle care
- Cracked skin
- Razor burn
- Tattoo aftercare
- Wound care
- Moisturizing over-sanitized hands
- Cracked heels and elbows
…and more! Many people even use Satya on their pets’ paws.
You bet! Satya offers customers a 100% money-back guarantee for all first-time purchases made on satya.ca or satyaorganics.com. If you purchased from our site and found that Satya wasn't the right fit for you, please email Jaime at [email protected] and she will process your refund.
If you purchased your Satya in store, simply return it to the retailer that you bought it from.
No! Satya Organic will never contain steroids. It was specifically developed as a natural alternative to steroids.
Satya's founder, Patrice Mousseau, developed the Satya formula in her kitchen crockpot when her doctors prescribed topical steroid creams for her 8-month-old baby's eczema. Knowing there had to be a safer solution for her daughter's delicate skin, Patrice created an all-natural balm based on traditional medicine, scientific research, and academic studies that cleared her daughter’s eczema in just two days.
Satya is a fragrance-free, proven effective anti-inflammatory balm approved by Health Canada. Our formula is fragrance-free and developed with only five USDA Certified Organic ingredients.
Today, Satya has helped thousands of skin warriors around the world access clean, effective, and steroid-free relief for their skin.
You bet! Unlike steroids, Satya is gentle enough to use around your eyes, mouth, bottom… wherever!
Satya is formulated with only five simple, organic ingredients and absolutely no fillers, fragrance, alcohols, parabens, or harsh chemicals that could potentially be harmful for your body.
Just remember, you don’t need much — a little bit goes a long way!
It's the same! Satya’s simple, effective formula comes in a variety of formats to suit your needs:
- 30 mL Stick: Easy-glide application for targeted use—perfect for personal use and your daily outings.
- 8 mL Travel Tin: Compact and convenient for on-the-go use. Keep one handy wherever you need it!
- 58 mL Jar: A larger size, ideal for regular, at-home use.
- 60 mL Refill Pouch: A sustainable option for refilling your existing Satya containers.
Choose the format that works best for you while enjoying the same trusted Satya quality in every option.
Many people assume they can only use Satya if they have eczema—but that’s not the case!
While Satya was originally formulated, tested, and labeled as a natural eczema relief product, its uses extend far beyond eczema. From soothing bug bites to healing new tattoos, Satya is a versatile, natural formula that relieves all types of dry, itchy, and irritated skin.
To reflect its wide range of uses, we created The One Multi-Use line. Both the yellow (eczema-focused) and blue (multi-use) product lines are made with the same skin-soothing organic ingredients and come in the same refillable formats. The blue label simply offers an all-inclusive design for anyone looking for clean, effective, and steroid-free skin relief—regardless of skin condition.
Satya’s The One Multi-Use label makes it easier for everyone to enjoy natural, effective skincare.
Satya has no added fragrance whatsoever. What you’re smelling is simply the natural, organic goodness that Satya is made of! Some of our customers notice the beeswax, others the calendula flowers with sweet almond oil, and others don’t smell anything at all.
Rest assured, there is NO artificial or added fragrance in Satya's original formula — and there never will be!
Yes, Satya is 100% gluten-free.
At Satya, we only use PROVEN safe, gluten-free oats for our colloidal oatmeal. Most oats are cross-contaminated with wheat and it can be hard to know if they contain gluten or not.
For our Satya family with celiac conditions, gluten intolerance, or allergies associated with eczema, you can be rest assured that the Satya formula is 100% gluten-free!
We use organic cold-pressed sweet almond oil in our signature formula because it’s simply one of the best!
Although olive oil and coconut oil are cheaper and have fewer incidences of allergy, they don't absorb into the skin all that well. Both oils are also *slightly* comedogenic, which means they can clog your pores.
Almond oil, although much more costly to use, is far superior! Packed with vitamins, sweet almond oil is one of the most beneficial oils you can use on dry, irritated skin. Its natural skin-soothing properties help retain moisture, leaving skin feeling soft, supple and hydrated.
The incidence of tree nut (almond) allergy is also a lot less than you might think.
Satya uses organic steam pasteurized almonds in our oil, which means no pesticides, engine fuel, or GMOs!
Satya is designed to relieve and soothe the symptoms of eczema, but it cannot cure the underlying condition.
Eczema is a complex condition with various possible causes, including genetics, environmental factors, and overall health. Exploring resources about eczema basics, gut and skin health, and holistic nutrition can be a great starting point.
We recommend checking out our blog for helpful tips and resources on skin health. Additionally, there are many supportive online communities and incredible resources that can provide further guidance.
If you have questions or need help finding information, feel free to reach out—we’re here to support you on your journey to healthier skin.
We absolutely never test on animals and never will. Satya Organic is proudly cruelty-free!
At this time we ship anywhere within Canada.
Yes, we offer tracking on all of our products!
At Satya, we believe you should be able to shop with convenience! That's why we offer a range of flexible payment options to suit your payment preferences. You can make purchases with ease using all major credit cards, securely pay through PayPal, or enjoy the flexibility of Afterpay. Your shopping experience, your way.