Due to COVID-19 we're currently experiencing shipping delays with Canada and U.S. postal service. Thank you for your patience!

Shipping Policy

Shipping Policy

Thank you for visiting and shopping at www.Satya.ca. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

We ship via Canada Post. Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Our Refill pouch and Triple Travel orders are shipped via Canada Post regular mail therefore no tracking number will be provided.

Customs, Duties and Taxes

Satya is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Satya is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We ship everywhere except Hong Kong. Satya is not responsible for any VAT, tariff, duty, taxes, customs clearances, etc. required by your country for importing consumer goods.

Returns Policy

Satya offers customers a 100% money back guarantee. If you bought  our product online please contact us.
If you bought it in store, simply return it to the place you bought it in.